What Should a Good Managing Agent Provide?

A good managing agent should provide more than a low headline fee. The right scope depends on the development, but there are several areas worth assessing when comparing agents.

Clear communication

Clients and residents should know how to raise issues, who is responsible for day-to-day management and when they can expect updates.

Sound financial administration

Service charge budgets, expenditure, accounts and reporting should be managed carefully and presented in a way clients can understand.

Proactive maintenance

A managing agent should help identify maintenance needs, coordinate contractors and keep clients informed about repairs and larger works.

Compliance management

Buildings have ongoing compliance responsibilities. A managing agent should have a clear process for monitoring relevant inspections, records and actions.

Reliable record keeping

Good management depends on accurate records, including contracts, financial information, resident communications and property documentation.

A personal approach

Residential property management involves people’s homes. A useful managing relationship should combine professional processes with accessible communication and clear accountability.

When comparing managing agents, ask for a detailed scope of service rather than relying on the headline price alone.

General information: This article is not legal advice.