Privacy Policy

GDPR Privacy Notice

This Privacy Notice explains what personal data (information) we hold about you, how we collect it and how we use and may share information about you during our management and after it ends. We are required to notify you of this information under the General Data Protection Regulation. (GDPR).

Who are we?

Dempster Management Services Limited (DMS) of The Old Barn, Heatherlea, Maynestone Rd, Chinley, SK23 6AF uses and is responsible for certain information about you. We are also responsible for that personal information. We would consider ourselves both a Data Processor and Controller acting on behalf of the party within your lease who is responsible for appointing us to be the managing agent.

Data Protection Principles

We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR data protection policy.

Personal information we collect and where we obtain it from

In performing our contractual duties, we may use personal information about you. This information is originally received from your solicitor on purchase of your property or passed to us by another agent, supplied by a letting agent/landlord or from you personally.

Who we share your personal information with

We may share your information with the following categories of recipients:

  • External Accountants
  • Insurance providers
  • Solicitors
  • Debt recovery companies
  • Contractors
  • Freeholders or Landlords
  • Management Company Directors
  • Companies House
  • Technical and emergency support providers
  • Regulatory bodies for audit purposes
  • Managing agents for management handovers
  • Ombudsman
  • Bank
  • ICOH for subject access requests and breaches
  • Emergency Services

We will not share your personal information with any other third party.

Where your personal information is held

Information is held at our office and is stored on our One Drive Cloud. Data stored, and transfer is encrypted. Access is only granted to administrators associated with our company.

How long will we hold your personal information?

Your data will be held for as long as our appointment exists and for as long as required by statute thereafter.

Reasons we collect and use your personal information.

We collect and use your personal data on a lawful contractual basis to fulfill our management duties and to send work instructions to contractors, where applicable.

What are your rights?

  1. You have a right to be informed
  2. You may request a copy of your data stored
  3. You may request correction to any erroneous data
  4. You may request deletion of data, if in violation of statutory or contractual requirements
  5. You may request a restriction on processing
  6. You may lodge a complaint to the controller or object to processing
  7. You may lodge a complaint to the supervisor authority

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidently lost, used or accessed in an unauthorised way. We also have procedures in place to deal with any suspected data security breach, we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We would hope that we can resolve any query or concern. However, should you wish to lodge a complaint with the relevant authority, this is The Information Commissioners Office and more information can be found on their website:

Further information

A copy of your data and this statement is available by emailing our office at and we will provide the information promptly. Further information is available here:

  • Companies Act 2006
  • GPR Act 2016
  • GDPR Act Easy Read
  • Official GDPR